Terms & Conditions
Pulverizadores Rocha reserves the right to modify at any time the information and commercial offer presented regarding products, prices, promotions, and commercial conditions, except for contracts that are currently in force and being executed. Prices and promotions are valid during the promotional campaign period, except for typographical, photographic, stock-out, and/or IT system synchronization errors.
These General Terms and Conditions are intended to regulate the terms and conditions applicable to the use of the Pulverizadores Rocha, S.A. online store, headquartered at Rua 1.º de Maio, n.º 38, 4475-301 Milheirós.
The service provided by Pulverizadores Rocha, S.A. consists of the presentation, supply, and sale of a set of products and/or services, allowing the user, who is granted the status of customer, to place orders and purchase products online through the platform.
The materials contained on this site are protected by applicable copyright and trademark laws.
The online store cannot be held liable for any damages arising from the use of the system, its unavailability, slowness, malfunction, potential inaccuracies in the provided information, or loss of data resulting from IT-related incidents.
Use of this system and placing orders implies full acceptance of these Terms and Conditions, the applicable legislation, and the customer’s commitment to comply with the respective provisions.
These General Terms and Conditions are governed by Portuguese Law, and the parties agree to submit to the exclusive jurisdiction of the Portuguese Courts.
The items presented in this system are available for sale at the prices indicated, expressed in euros.
The presented prices include taxes at the legal rate in force but do not include shipping costs, which are borne by the customer and added to the final order amount, depending on the selected shipping method, the purchased items, and the delivery location.
Although sale prices may be displayed in different currencies for user convenience, billing will always be carried out in euros.
Pulverizadores Rocha, S.A. informs that if the indicated price is incorrect and clearly negligible, regardless of the source of the error (IT, human, technical, among others), the order will be canceled even if it has already been confirmed.
Any promotional conditions eventually applied by Pulverizadores Rocha, S.A. will be duly described on the product page of the items on promotion.
Information regarding products, prices, content, images, videos, promotional campaigns, and services may be updated or changed by Pulverizadores Rocha, S.A. at any time without prior notice.
The images shown are illustrative of the original items, aiming to provide the highest accuracy of the item for sale.
The technical sheets and product descriptions are prepared with the utmost rigor to provide detailed and accurate information. For further clarification, you may contact us via email at info@pulverocha.pt.
Pulverizadores Rocha, S.A. declines all responsibility regarding the accuracy of the information provided, as it relies on the data provided by the respective manufacturers/suppliers.
The website www.pulverocha.pt is aimed at all users who wish to purchase our products from anywhere, 24 hours a day, 7 days a week, except interruptions due to technical reasons beyond our control.
All product information and features can be found at www.pulverocha.pt.
All products and/or services available at Pulverizadores Rocha, S.A. can be purchased, except in cases of stock-outs or limitations, and for custom-ordered items whose availability may vary.
Products may become unavailable without prior notice. In such cases, this will be clearly indicated on the Pulverizadores Rocha, S.A. website.
If a product becomes unavailable after purchase is completed, Pulverizadores Rocha, S.A. commits to contacting the customer by phone or email as soon as possible to find the best solution.
Pulverizadores Rocha, S.A. reserves the right to modify at any time the information, product offerings, prices, promotions, and commercial conditions presented on the website www.pulverocha.pt.
To make purchases on www.pulverocha.pt, the user must have a valid email address.
After completing the order, the user will receive a confirmation email with all order details.
In mainland Portugal, the order will be delivered to the address provided by the user, using either Pulverizadores Rocha, S.A.'s own transport or a contracted carrier.
By submitting the order form, the user declares that they accept the Terms and Conditions of purchase available at www.pulverocha.pt, as well as our Privacy Policy.
Pulverizadores Rocha, S.A. reserves the right not to accept or to cancel confirmed orders in the following cases:
- The product is unavailable;
- Payment is not made through one of the methods provided on the website;
- Payment was not confirmed;
- Billing information is incorrect or unverifiable;
- There is an obvious pricing error;
- Delivery cannot be made to the address provided by the customer.
The customer may cancel the order while it is still in the processing stage. To do so, they should contact Pulverizadores Rocha, S.A. via email at info@pulverocha.pt.
If the cancellation request is made after the order has been dispatched, it will still be delivered and the customer may choose to refuse it upon delivery. Pulverizadores Rocha, S.A. is not responsible for delays in processing cancellation requests.
Pulverizadores Rocha, S.A. reserves the right not to process orders or refunds in cases of inconsistent data, suspected fraud, customer misconduct, or for technical reasons beyond the company's control.
Please note that once the order is in transit, it cannot be canceled.
The prices presented on www.pulverocha.pt may include or exclude VAT:
- For final consumers, prices include VAT at the legal rate in force.
- For business customers, prices are shown without VAT, which will be added during billing according to tax regulations.
All prices are shown in euros (EUR).
Pulverizadores Rocha, S.A. reserves the right to change prices on www.pulverocha.pt without prior notice. However, for completed orders, the price at the time of purchase will be maintained.
If a pricing error is detected in the ordered products, either Pulverizadores Rocha, S.A. or the user may cancel the order up to the point of shipment.
The total value shown at checkout includes applicable taxes in Portugal and shipping costs.
Purchases made on www.pulverocha.pt can be paid through the following methods:
- Paypal
- MB Way
- Multibanco Reference
- Bank Transfer
Pulverizadores Rocha, S.A. does not accept any other payment methods besides those listed. Therefore, it is not responsible for payments made through unauthorized methods and will not issue refunds for losses resulting from such situations.
After the payment is confirmed, the user will receive the respective invoice, either sent with the order or via email. The invoice should be kept by the customer for record and warranty purposes.
Shipping costs for mainland Portugal vary based on weight, dimensions, selected carrier, or the use of Pulverizadores Rocha, S.A.'s own transport. The shopping cart allows the user to view an estimated shipping cost, calculated based on the chosen options.
The shown amount includes VAT, except for business customers, in which case VAT may be added during billing in accordance with applicable law.
No additional charges will be applied beyond those shown at the time of order.
Pulverizadores Rocha, S.A. commits to dispatching orders to the customer’s specified address from Monday to Friday, between 09:00 and 18:30, except on public holidays or company holidays.
The maximum dispatch time for orders within mainland Portugal is one business day after payment confirmation.
If the order is not received within 30 (thirty) days from the payment date, the customer should contact us at info@pulverocha.pt.
After this period, Pulverizadores Rocha, S.A. is not liable for possible loss of the order.
Orders are considered delivered and received upon signing the delivery receipt at the specified address or by confirmation from the carrier.
Offers displayed on the website are valid for the period indicated, unless stated otherwise on the website.
Pulverizadores Rocha, S.A. strictly follows the promotional conditions defined by the brands. However, it is not bound to any offer in cases of clear errors or mistakes, such as typos, pricing errors, or misinformation. In such cases, Pulverizadores Rocha, S.A. reserves the right to cancel any purchase made based on those errors.
To place an order, users can pre-register by filling out the form available on www.pulverocha.pt.
Once registered, users have access to their personal account where they can manage account settings, personal information, and all their orders.
From the moment they access their personal account, users are considered to have accepted and agreed to these Terms and Conditions.
If the ordered product(s) show defects or any non-conformity, the user may choose one of the following solutions:
- Repair the product;
- Replace the product;
- Cancel the contract.
The user must report the situation to Pulverizadores Rocha, S.A. via email (info@pulverocha.pt) with supporting documentation (photos or video).
In cases where the defect or non-conformity cannot be proven via image or video, the item must be sent for technical analysis.
After the issue is reported or the item is received, the user must wait for a response from Pulverizadores Rocha, S.A., which will be provided via email within 10 (ten) business days, proposing a resolution.
If the defect or non-conformity is confirmed, Pulverizadores Rocha, S.A. will bear the return shipping costs.
If the return is for reasons unrelated to defects or non-conformity, shipping costs will not be refunded.
In accordance with current law, legal complaints must be submitted through the Electronic Complaints Book, ensuring transparency and compliance with established rules.
Additionally, customers may submit an internal complaint via email to info@pulverocha.pt or in writing to:
Rua dos Ourais, 100, 4475-195 Nogueira Maia, Portugal
In all cases, the invoice number related to the order must be provided.
All products purchased on www.pulverocha.pt are covered by the legal warranty provided under applicable legislation for consumer goods.
Pulverizadores Rocha, S.A. is not liable for damages resulting, directly or indirectly, from force majeure situations that prevent the company from fulfilling its obligations. These include strikes, power outages, telecommunications failures, fires, floods, supply chain issues, equipment failures, supplier delays, or legal/regulatory changes.
Pulverizadores Rocha, S.A. is also not responsible for unauthorized use by third parties of the user’s login data, which are personal and non-transferable.
Furthermore, the company is not liable for comments that promote violence, racism, hate, or offensive behavior. These are the sole responsibility of the respective user. However, Pulverizadores Rocha, S.A. reserves the right to remove any offensive or inappropriate comments.
The website’s content—including text, images, graphics, illustrations, characters, and photos—is the property of Pulverizadores Rocha, S.A. and/or the brands featured on the site. As such, no third party is allowed to use this content without express authorization.
All content, domain, and other data made available by Pulverizadores Rocha, S.A. are either owned by or legally licensed to the company and are protected by copyright and related rights. Any use, reproduction, or distribution of visual, audiovisual, or written content requires prior approval from Pulverizadores Rocha, S.A.
The user agrees to fully respect these rights and conditions, refraining from any actions that violate applicable laws, including copyright and related rights. Pulverizadores Rocha, S.A. is not liable for any misuse of these materials by third parties.
Pulverizadores Rocha, S.A. reserves the right to change these Terms and Conditions at any time. Changes take effect immediately upon publication on www.pulverocha.pt, and users are considered to be notified by this means.
Computer records obtained by Pulverizadores Rocha, S.A. are valid proof of communications, orders, and payments made between Pulverizadores Rocha, S.A. and the user.
We refer users to our Privacy Policy, where all relevant information about how Pulverizadores Rocha, S.A. processes data collected during website use is detailed, including security and confidentiality measures.
These Terms and Conditions and any disputes arising from or related to their interpretation, validity, or execution are governed by Portuguese law.
For resolving any dispute between Pulverizadores Rocha, S.A. and the user, the court of Porto is deemed competent, with express waiver of any other jurisdiction.
Alternative Dispute Resolution (ADR) allows consumers to turn to official entities that help resolve or guide disputes in a simple, quick, and cost-effective way, without resorting to court.
The Online Dispute Resolution (ODR) platform is an official portal managed by the European Commission, which helps consumers and businesses resolve disputes related to online purchases out of court:
https://consumer-redress.ec.europa.eu/index_en
According to Law no. 144/2015 of September 8, consumers who enter into purchase or service contracts may turn to ADR entities listed by the Consumer Directorate-General, available at:
You may also directly contact one of the following ADR entities:
- CICAP – Consumer Information and Arbitration Center of Porto: http://www.cicap.pt;
- CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court): http://www.ciab.pt/en;.
